Support & FAQ

Last updated: February 26, 2026

Find answers to common questions below. If you can't find what you're looking for, our team is happy to help — just reach out using the contact details at the bottom of this page.

Frequently Asked Questions

Contact Us

General Support

Bug reports, feature requests, and general questions

support@piiblock.com

We typically respond within 48 hours.

Security Issues

For urgent or sensitive security disclosures

security@piiblock.com

Please use this address for security vulnerabilities only.

Support & FAQ

Frequently Asked Questions

Does PrivacyShield send my data to your servers?

What happens to my data after masking?

Will the AI's responses still make sense?

Does it work with ChatGPT and Claude?

Is it really free?

What if the extension misses something?

Can I use this at work?

The extension isn't detecting my data. What should I do?

I see [PERSON_A] in the AI's response instead of my real name.

Does this work on mobile?

Can I export my personal dictionary?

How do I completely remove all my data?

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